20 Customer Satisfaction Survey Questions You Can Copy

20 Customer Satisfaction Survey Questions You Can Copy

The quality of your customer satisfaction survey depends entirely on the questions you ask.

Here are 20 proven questions designed to help you collect meaningful feedback.

Overall Satisfaction

1. How satisfied are you with your overall experience?
2. Did we meet your expectations?
3. How would you rate your experience today?

Product or Service Quality

4. How would you rate the quality of our product?
5. Was our service delivered as expected?
6. What did you like most?
7. What could we improve?

Support Experience

8. How satisfied are you with our support team?
9. Was your issue resolved?
10. How easy was it to get assistance?

Loyalty and Retention

11. How likely are you to recommend us?
12. How likely are you to continue using our service?
13. What would make you more likely to stay?

Open-Ended Questions

14. What is one thing we could improve?
15. What did we do well?
16. What nearly stopped you from choosing us?
17. What problem were you trying to solve?
18. Did anything frustrate you?
19. What surprised you?
20. Any additional comments?

Use structured templates to implement these questions quickly: https://pollarity.io/templates/customer-satisfaction-surveys