How to Increase Customer Satisfaction Survey Response Rates
Low response rates reduce the reliability of your data.
Here’s how to improve them.
1. Keep Surveys Short
Aim for 6–10 questions.
Long surveys reduce completion rates.
2. Send at the Right Time
Send surveys:
- Immediately after purchase
- After support resolution
- After onboarding
3. Make Surveys Mobile-Friendly
Most users respond on mobile.
Ensure:
- Simple layout
- Large buttons
- Short answer fields
4. Explain Why Feedback Matters
Tell customers:
“Your feedback helps us improve.”
This increases engagement.
5. Use Clear and Simple Questions
Avoid complex wording or leading questions.
For structured survey templates: https://pollarity.io/templates/customer-satisfaction-surveys
For analytics and reporting: https://pollarity.io/features/advanced-analysis
