When to Send a Customer Satisfaction Survey
Timing can significantly impact survey response rates and feedback quality.
Here’s when to send your survey for maximum impact.
After a Purchase
Best for:
- E-commerce businesses
- Service providers
Send within 24–48 hours while the experience is fresh.
After Support Interactions
Send immediately after ticket resolution.
This measures service quality accurately.
After Onboarding Completion
Ideal for SaaS products.
Measure first impressions and early friction points.
Quarterly for Long-Term Clients
Use quarterly surveys to measure overall satisfaction and retention risk.
Timing Best Practices
- Keep it short
- Send while experience is fresh
- Make it mobile-friendly
Explore ready-made templates: https://pollarity.io/templates/customer-satisfaction-surveys
